Privacy Policy
Effective Date: April 21, 2026
Solace Labs (“we,” “us,” or “our”) operates solacexlabs.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our Site.
1. Information We Collect
Information you provide directly:
- Name, email address, billing address, shipping address
- Phone number (optional)
- Payment information (processed by our third-party payment processor — we do not store full card numbers)
- Account credentials if you create an account
- Communications you send us (support emails, contact form submissions)
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time on site, referring URLs
- Cookies and similar tracking technologies (see Section 5)
Information from third parties:
- Payment confirmation data from our payment processor
- Shipping tracking from carriers (USPS, UPS, FedEx)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and customer service communications
- Verify your age (21+) as required for research compound purchases
- Detect and prevent fraud
- Comply with legal obligations
- With your consent, send marketing emails (you can unsubscribe at any time)
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Payment processors to complete transactions
- Shipping carriers to deliver your order
- Service providers who help us operate the Site (hosting, email delivery, analytics)
- Law enforcement when required by valid legal process
4. Data Retention
We retain your order and account information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
5. Cookies and Tracking
We use cookies to operate the Site, remember your cart, and analyze traffic. You can disable cookies in your browser settings, but some features of the Site may not function properly.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at privacy@solacexlabs.com.
7. Children
Our Site is not directed to anyone under 21. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.
8. Security
We use industry-standard safeguards (SSL encryption, secure payment processing, restricted access to personal data). No system is completely secure, but we work to protect your information.
9. Changes to This Policy
We may update this Privacy Policy. The “Effective Date” at the top will reflect the latest revision. Continued use of the Site after changes constitutes acceptance.
10. Contact
Solace Labs
Email: privacy@solacexlabs.com
